Part (V) E-Account Activation, Login ID and Password, E-Account Particulars

(i) E-Holders without digital certificates

1. Activation of E-Account
   
   Upon receipt of Trade and Industry Department's notification letter (Part (II)(i) refers), the company can input the Login ID and Password stated therein to activate its E-Account and becomes an E-Holder.
   
   
2. Change Password
   
   Upon activation, E-Holder will be requested to go through a series of steps to set for itself a new Password.
   
   For security sake, E-Holders are advised to change their E-Accounts' Passwords periodically. E-Holders can select from the Main Menu of E-Account, "Change Password" and follow the instructions to assign a new Password for their E-Accounts.
   
   
3. Forget Password
   
   In case an E-Holder has been denied access to its account due to repeated login failures or has forgotten its Password, it has to notify the Trade and Industry Department by completing and fax to us a form [SC029] (pdf fillable form) for requesting a new Password.


Upon receipt of the request, we will assign a new Password to the relevant E-Account and notify the E-Holder accordingly through registered mail.

(ii) E-Holders with digital certificates

1. Activation of E-Account
   
   Upon receipt of Trade and Industry Department's notification letter (Part (II)(ii) refers), the company can input the Login ID and Password stated therein to activate its E-Account and becomes an E-Holder.
   
   
2. Define Login ID and Password
   
   E-Holders subscribed with digital certificates are required to go through a series of steps to set its own pair of Login ID and Password upon activating its E-Account.
   
   Once the Login ID and Password are set, it becomes the key to gain access to the E-Account. For their own interests, E-Holders are advised to keep this pair of Login ID and Password confidential and make it known to merely their authorised personnel (Part (II)(ii) refers).
   
   The Trade and Industry Department encourages E-Holders to change their Login ID and Password from time to time to protect their accounts from attempts of unauthorised accesses.
   
   
3. Forget Password
   
   In case an E-Holder has been denied access to its account due to repeated login failures or has forgotten its Password, it has to notify the Trade and Industry Department by completing and fax to us a form [SC045] (pdf fillable form) for requesting a new pair Login ID and Password.
   
   Upon receipt of the request, we will assign and issue another set of Login ID and Password to the E-Holder through registered mail.
   
   
4. E-Account's Particulars
   
   E-Holders can select from the E-Account's Main Menu, "E-Account's Particulars", and check the correctness of information therein, e.g. company name, office address, BR number and fax number; name, email, contact phones number of the authorised personnel etc..
   
   If anything is found incorrect or changes are required, the Company should clarify with the Trade and Industry Department, complete and re-submit a registration form SC044 (pdf fillable form), or use the E-Account's function, "Change of E-Account's Particulars" to request for amendments.